SHIPPING & RETURNS
Shipping Policy
Delivery
Free delivery on orders over £100 – approx 2-5 days shipping
Orders under £75 postage is £4.95 – approx 2-5 days
*Next day delivery – £8.95
*Next day service is only available if an item is in stock and only available up until 3pm, orders placed after this will be shipped out the next working day the store is open. Next day service is available on a Monday, Tuesday and Wednesday. Any orders placed on a Thursday, Saturday or Sunday will be shipped the next working day.
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For all Overseas orders please contact the store for a postal quote.
For urgent deliveries please email us or call our store where we will be more than happy to assist you:
westleighssaddlery@gmail.com
01268 560335
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We aim to dispatch orders within 2 working days subject to stock availability. If necessary we can deliver the parcel to a business address but please advise at time of order. Once your order has been invoiced, it will be packed ready for shipment and you will be sent an e-mail or text from our courier with tracking details. Certain items that are not available delivery will be advised.
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Returns Procedure
If a product is found to be faulty upon delivery , please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge. If a product develops a fault after fitment, please contact us for advice. We will advise you of any steps to take before returning the product.
Order Cancellation
If you would like to cancel your order please email westleighssaddlery@gmail.com immediately or call our shop on 01268 560335 we can only cancel if the order has not gone through.
Warranty – General Notes
All product warranty is in addition to your specific legal rights. All statutory rights remain unaffected. Unless stated, all of our products are new. The warranty protects the original owner & is not transferable unless otherwise stated at the time of purchase. It covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow fitting instructions is also not covered. The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation.
Complaints Procedure
Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us. westleighssaddlery@gmail.com
Return & Exchange Policy
Faulty Products
If a product is found to be faulty upon delivery, please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge – if this is not a stock item, please allow for this to be returned to the manufacturer. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.
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Non Faulty Products/Exchanges
Westleigh’s Saddlery are happy to offer a refund or exchange on goods that must be returned within 14 days of purchase. For any sort of exchange or refund, it is the customers responsibility to ensure all goods are received by Westleigh’s Saddlery in their original condition – unused, unsoiled, in their original packaging and complete with all manufacturer labels and price tags. in a resalable condition The postage of these items is carried out at the customers expense and this is not refundable unless the product is faulty. Should postage be paid for by Westleighs Saddlery in the case of a faulty item, this must be agreed BEFORE the item is returned. All riding hats can not be returned due to health and safety, as they are a safety item.
Westleigh’s Saddlery cannot accept the return of any customised or made to measure items (such as riding boots or riding hats other than where there is a manufacturer fault which cannot be rectified).
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