Returns Procedure

Faulty Products

If a product is found to be faulty upon delivery, please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge – if this is not a stock item, please allow for this to be returned to the manufacturer. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.

Non Faulty Products/Exchanges

Westleigh’s Saddlery are happy to offer a refund or exchange on goods that must be returned within 14 days of purchase. For any sort of exchange or refund, it is the customers responsibility to ensure all goods are received by Westleigh’s Saddlery in their original condition – unused, unsoiled, in their original packaging and complete with all manufacturer labels and price tags. in a resalable condition  The postage of these items is carried out at the customers expense and this is not refundable unless the product is faulty. Should postage be paid for by Westleighs Saddlery in the case of a faulty item, this must be agreed BEFORE the item is returned. All riding hats can not be returned due to health and safety, as they are a safety item.

Westleigh’s Saddlery cannot accept the return of any customised or made to measure items (such as riding boots or riding hats other than where there is a manufacturer fault which cannot be rectified).

Refunds will be processed by Westleigh’s Saddlery within 7 working days of the goods returning to our store.